Best Practice: REFLEKT Remote – Globaler Remote Assistance Roll-Out für ABB

Über die Best Practice,

SPLITTING DATA AND KNOWLEDGE

As soon as an ABB Collaborative Operations Center discovers irregularities in processes or machines, staff immediately request on-site support. Technicians at the customer’s site do not necessarily have the necessary expertise or knowledge to correct errors immediately. This can lead to production downtime, increased maintenance costs and a long-term negative effect on the asset life cycle and production.

IMPROVEMENT OF COLLABORATIVE OPERATIONS THROUGH REAL-TIME DATA AND WORKFORCE SUPPORT

• Consistent production through faster repair times

• Acceleration of remote maintenance through efficient cooperation between ABB experts at headquarters and the technician on site at the customer

• Reduce maintenance, onboarding and training costs through step-by-step instructions displayed in the real environment

This is how you look at best practice in 360°:

• Start the VR project via the Play button
• Activate the full screen mode in the lower right corner to see the VR project in full screen
• Switch the sound of the VR project on or off at any time

• Navigation within the VR project:
  • Look around in the 360° environment to the left and right by dragging the mouse (mouse drag)
  • Zoom in or out in the 360° scene with the mouse
  • Click on an icon or object to activate it

If you have VR glasses;

Switch to Virtual Reality mode by clicking the VR icon in the lower left corner