VR Business Club Reality Connect with Oracom

Posted on by

AI REVOLUTION IN CUSTOMER COMMUNICATION

On February 12, 2026, Samir Chalabi was a guest at the VR Business Club Reality Connect Talk and demonstrated how individual AI tools can be combined to create a viable business model.

FROM FEATURE TO PLATFORM

Many companies are testing avatars, chatbots, or voicebots. The technology works, the demo is convincing, but complexity and costs increase in everyday use. Isolated solutions create integration effort and require operational structures in the background.

This is exactly where Oracom comes in. AI services are centrally orchestrated and supplemented by our own call center when needed. The result is a comprehensive service architecture combining digital automation and human oversight.

OVERVIEW OF SOLUTIONS

The platform covers all customer communication.

Smart Tenant as a website platform for structured requests

Smart Guide with avatar advice directly on the company website

Smart Assistant as a physical AI kiosk for car dealerships, clinics, or museums

Infinity Bots for Chat and Voice

Automated processing of emails and Google reviews

All services can be booked and billed centrally and are fully usable as white label products..

92 PERCENT AUTOMATION

With an automation rate of 92 percent, Oracom demonstrates the potential for efficiency that can be achieved today. Only eight percent of inquiries are handed over to human employees. First or second level support is provided in a targeted manner and according to need.

Oracom currently manages around 600,000 residential units and processes approximately 400,000 calls. These figures illustrate the scalability of the model.

CROSS-INDUSTRY PRACTICE

The fields of application range from real estate to the automotive industry, with partners such as BMW and Mercedes-Benz. Institutions such as Charité – Universitätsmedizin Berlin and the Jewish Museum Berlin also use similar solutions. In retail, OBI relies on its own consulting avatar.

DATA PROTECTION AND STRUCTURE

All data remains in Germany. Session data is deleted after use. GDPR compliance is an integral part of the architecture.

Oracom is part of the Bairbus Alliance, which has around 1,200 employees and annual sales of approximately €100 million. The combination of technology, operational structure, and clear billing creates a recurring, scalable business model.

CONCLUSION

The future of customer communication does not lie solely in AI technology. The decisive factor is the interplay between automation, service architecture, and economic model.

Reality Connect Talk showed how individual applications can be combined to create an integrated platform that combines efficiency, data protection, and brandability.

Many thanks to Samir Chalabi for his clear insights and open discussion.